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Terms and Conditions for Slow A/S (Private customers)
General
Slow A/S (VAT 40308245) operates a webshop where you'll find high-quality coffee delivered across Europe. All prices are shown in euros (€) and include VAT for EU customers, following local regulations. If you're ordering from outside the EU, VAT might not apply, but please note that customs duties or local taxes may be added on delivery. Due to specific VAT regulations, we're currently unable to sell our coffee to private customers in the UK, Switzerland, and Norway. We're really sorry about that. If you have any questions, feel free to reach out to us at care@slowforest.com.
Company
Ordering and Payment
When you place an order, you'll receive an order confirmation by email shortly after. Once your order has been shipped, you'll get a separate email with tracking details. Please note that once your order is confirmed, the purchase is binding and cannot be cancelled or returned.
We recommend keeping the confirmation for your records.
Payments are securely processed via credit cards, MobilePay, and other available methods. The amount will be withdrawn once your order has been processed and shipped.
Delivery
We deliver across Europe and to the nearest parcel shop.
Shipping is charged at a standard rate, with free shipping on orders of more than €115.
Shipping rates and any applicable free shipping thresholds will be clearly stated during checkout.
If a package is not collected from the parcel shop, a reshipment fee may apply.
Right of Withdrawal (Cancellation Policy)
At Slow A/S, we are committed to ensuring the highest quality of our products. For food safety reasons, food products purchased from Slow A/S cannot be returned or cancelled once the order is shipped.
Right to Complain (Warranty)
If you experience any issues with your order, such as defects, incorrect items, or other concerns, please contact us within 3 days of receiving your order. If your complaint is valid, we'll promptly accept the return and send you the correct item, covering the return shipping costs.
For complaints related to shipping, the following documentation is required:
- Photo of all external sides of the package, including the shipping company's label
- Photo of the package interior
- Photo of the damaged item(s)
Failure to provide this information will prevent us from initiating a claim with the shipping company, and therefore, refunds for goods or shipping costs cannot be processed.
Privacy Policy
For information on how we process your personal data, please refer to our Privacy Policy (link).
Force Majeure
Slow A/S is not liable for any delays or failure in performance due to events beyond its reasonable control, such as natural disasters, war, strikes, or other unforeseen circumstances.
Changes to Terms and Conditions
Slow A/S reserves the right to modify these terms and conditions at any time. Any changes will apply to any orders placed after the changes are published.
Governing Law and Jurisdiction
These terms and conditions are governed by Danish law. In case of any disputes, the courts in Copenhagen, Denmark, will have exclusive jurisdiction.